Our subsidiary, Global Service Center Company Limited (GSC), provides business process
outsource (BPO) services to other companies, including call centre, debt and receivables
collection, loan approval, payroll and data entry services. GSC has an efficient
IT and call centre platform, and a team of experienced customer service representatives
to provide cost effective customer service solutions to businesses needing to reduce
costs or free up resources. GSCs platform and many of its staff originate from
Capital OK Company Limited, another ACAP subsidiary, which has experience in servicing
more than a million customers when Capital OK was active in the personal and consumer
finance business.
GSCs call centre platform can accommodate call volumes required by nearly any type
of business. Customers outsourcing to GSC include companies such as mobile network
and airline companies.
GSC also has expertise in receivables and loan collection coming from Capital OKs
background in personal and consumer finance. The staff have extensive experience
in collecting on personal and credit card loans across the full delinquency period
spectrum. The company can service any type of personal or SME account, including
receivables, credit card debt and unsecured personal loans. Customers utilising
GSCs collection expertise include mobile network, banking and mobile phone retail
companies.
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